available between 10000 Pocket Springs, Lux fabric, 2 row of side hand stitching, British wool, viscose, home-grown hemp, cotton
*15-year warranty for the complete peace of mind you truly deserve
Delivery Details:
Hand Stitched mattresses have different delivery turn around time frame compared to other products, Every hand stitch Mattress will be delivered within 10-12 days with FREE ROOM OF CHOICE DELIVERY
How our 90 Day Trial work:
The 90 Day trial will commence as soon as your mattress arrives at your house. You must use a mattress protector throughout the trial period to keep it safe in case you wish to exchange it. We require you to sleep on the mattress for at least 30 nights before requesting a mattress exchange, as new mattresses can take some getting used to. If you don’t fall in love with your mattress within your trial period, let us know before your trial period ends. We will then swap your current mattress for the mattress of your choice. Before we collect your mattress and deliver your new one, we’ll send you a mattress bag. Please re-package your mattress ready for collection. If you have a rolled mattress, please do not attempt to re-roll it. Please make sure the old mattress is ready for collection on the day of your new delivery.
Terms & Conditions
Your mattress is limited to one exchange per mattress ordered.
Only the original purchaser can invoke the 90 Day Trial – you will also need proof of purchase. The 90 Day Trial only applies to mattresses that remain within the UK.
You can select another mattress from our website as a replacement – look to exchange your mattress for something else within the same brand, wherever possible.
If the replacement mattress you’ve chosen is more expensive than your original purchased mattress, we will ask you to pay the difference in price.
If the replacement mattress you’ve chosen is priced lower than the mattress you originally purchased, we cannot refund the difference.
However, if the replacement mattress you’ve chosen is similar in cost to your original purchased mattress but slightly cheaper – up to £100 cheaper – we will give you the difference in credit to spend on the site. For example, if you originally purchased a £500 mattress and swap it for a £410 mattress, you will be given £90 credit to use on the site. If the difference in price is greater than £100, you will not have the opportunity to receive either credit or a refund.
All original packaging can be removed, but the mattress needs to be returned in a clean and presentable condition.
The 90 Day Trial do not apply if you have:
not used a mattress protector
misused or damaged your mattress (including accidental damage)
repaired or altered your mattress in any way
neglected to keep it clean, or it shows wear and tear
It’s your responsibility to get in touch with us to claim your 90 Day Trial and arrange the exchange.
We will collect your old mattress and deliver your new mattress as soon as possible, but this will depend on the availability of the new mattress you have chosen. For example:
If we have your re-selected mattress in stock, we can have your new mattress with you in 5-10 days.
If your re-selected mattress is not in stock, we will need to wait for it to come into stock before we can deliver it to you.
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